The new SAP Services and Support book clarifies SAP's offerings in a clear, comprehensible way and addresses distinctions between the requirements of new customers and experienced buyers.
Scheduled appointments demand at least 24 hrs notice to permit engineers to organize for the session.
You only have to begin SAP Services Connector in the event the community link will not be however in linked position.
Program a Supervisor means that you can ebook a 15-minute get in touch with which has a support supervisor on your medium or superior precedence support scenario with a two hour guide time underneath the next situations:
One sign-on with SAP Passports: electronic client certificates that aid you in securely navigating through SAP electronic Internet websites
“Applying Dawn has enabled uncomplicated interaction among IT groups, along with other departments. Automation and agile Doing the job is paramount to a successful services desk and Sunrise plays a important portion in acquiring this.”
In case the support engineer is unable to response my dilemma in the course of the chat session, will I need to start out the situation submission system yet again? No, Should the support engineer is struggling to resolve your difficulty at enough time, read more they'll keep on the case submission approach in your case.
Can I refer back again towards the chat session information in a later on time? Sure, the chat transcript and all attachments will be recorded within your scenario log for the benefit.
Should you be an on-premise shopper, make certain your distant link is open and provide distinct, legitimate conversation information. See SAP Knowledge Foundation Article 2633442 for information.
Put the kettle on and recognize that we’re coming to avoid wasting the working day, you’ll be back up and managing right away.
Should you have any questions about these or other support matters, please tend not to be reluctant to website Speak to CIC.
From its inception, SAP's Consumer Support has stood out for its expanded part over and above bug fixes and situation resolutions. Each day jobs include resolving tickets and resolving difficulties, all targeted at maximizing buyer business enterprise benefit, securing investments, and optimizing SAP functions. We are a proactive small business lover dedicated to serving to prospects attain their plans.
The carousel down below shows lots of the possibilities obtainable and will website link you to the best put - all section of your cloud membership and/or servicing agreement.
Ask for a distant service in your behalf, and make sure all conditions, to be sure a prosperous service booking